Tuesday, December 13th, 2005
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7:56 am - DELL SUCKS
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Session Started with Agent (Parul Nagpal)
mark peskin: "ship date - wioll i get it before christmas"
mark peskin: "Hello"
mark peskin: "I have an order I placed last week and I want to know if I will get it before christmas"
gent (Parul Nagpal): "At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so you will need to click the "End Chat" button rather than using the "X" at the top of the screen. You may rate this interaction on a scale of 1"
Agent (Parul Nagpal): "Sure, I will be glad to assist you."
Agent (Parul Nagpal): "For verification purposes, I need your initial billing address on the account. Would you be kind enough to provide me the information?"
mark peskin: "XXXX XXXX XXXXX Gilbert Az XXXXX"
Agent (Parul Nagpal): "Thank you for the verification."
Agent (Parul Nagpal): "Mark, your order is estimated to be shipped on 12/21/2005 as per the latest update."
Agent (Parul Nagpal): "However, this is just an estimated date and you may receive it before that also."
mark peskin: "Ok, but does that mean i will get it by christmas, since i Placed the order last week"
mark peskin: "will you update the shipping if that nees to be done"
Agent (Parul Nagpal): "Being a Mail order company, I cannot commit shipping dates,moreover it is against federal law. I am sure you can understand . We are quite aware of our customers eagerly expecting their orders to be delivered on time."
Agent (Parul Nagpal): "However, to be on the safer side you may contact our sales department and get the shipping method upgraded to next business day."
Agent (Parul Nagpal): "You may contact our Sales Department at 1-800-915-3355 between 7 AM to 11 PM CST from Monday to Saturday."
Agent (Parul Nagpal): "You can also chat with our Sales representative by clicking on the following hyper link: http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs&~ck=mn ."
mark peskin: "if you can't guarentee my order will arrive by christmas I will have to consider canceling"
Agent (Parul Nagpal): "Mark, i suggest you to wait until 12/20/2005 and if it is not shipped you may contact us back and we will cancel the order for you."
mark peskin: "i shoudl not have to pay next day shipping for soemthign i order three weeks in advance"
mark peskin: "by then it will be to late for me to place another order"
mark peskin: "or i will have to pay upgraded shipping"
mark peskin: "it is not an unreasonable expectaion that my order will arrive in under three weeks"
Agent (Parul Nagpal): "I understand your concern and I do apologize for the extended lead time. Unfortunately, strong demand for our products has extended the amount of time it takes to complete your order. Please know that we are working hard to ship it out as soon as possible"
mark peskin: "furthermore if you were backordered you shoudl have told me at the tiem you took my money rather than me having to find out a week later"
Agent (Parul Nagpal): "However, I will make an exception in your case and upgrade the shipping method to next business day at no additional cost to you. Does that make you feel better?"
mark peskin: "to me that is bait and switch"
mark peskin: "as long as it gets here on time yes"
Agent (Parul Nagpal): "Mark, that is the best I can do to expedite it."
mark peskin: "well thank you for that. Will the department I call tomorrow know if it will be in on time?"
Agent (Parul Nagpal): "Mark, even if you contact us tomorrow we will have the same estimated date of 12/21/2005."
Agent (Parul Nagpal): "I have upgraded the shipping method to next business day."
Agent (Parul Nagpal): "Is there anything else I can assist you with?"
mark peskin: "so my estimated date of shipment arrival is 12/22/05"
Agent (Parul Nagpal): "Yes, that is correct."
mark peskin: "thank you that is all"
Agent (Parul Nagpal): "You are welcome."
Agent (Parul Nagpal): "Are you satisfied with the level of service provided on this particular chat?"
mark peskin: "Not particualrly, you had no real answers for me other than I don't know and call back later"
mark peskin: "i do aprecaite teh upgrade in shipping"
mark peskin: "but that is not somethign i shoudl have had to push for"
mark peskin: "you should have offered it right away since you knew i was put out"
Agent (Parul Nagpal): "Mark, please try to understand that being a Mail order company, I cannot commit shipping dates,moreover it is against federal law."
12/12/2005 10:50:52PM Agent (Parul Nagpal): "Mark, I am not authorized to upgrade shipping method but in your case I took permission from my manager and did it."
mark peskin: "its against fedral law to tell me when my stuff will ship?"
mark peskin: "thats just plain bad customer service"
Agent (Parul Nagpal): "Mark, we cannot commit any date."
Agent (Parul Nagpal): "However, we generally ship our orders in time."
Agent (Parul Nagpal): "Is there anything else I can assist you with?"
mark peskin: "fine, you asked my opinion and i gave it"
mark peskin: "nope"
Agent (Parul Nagpal): "Is there anything I can do to make you feel better?"
mark peskin: "however i find it funny amazon can tell me when my stuff will ship"
mark peskin: "and that target can t"
mark peskin: "too"
mark peskin: "are they breaking the law?"
mark peskin: "should we report them?"
Agent (Parul Nagpal): "It would be impossible, for one rule to apply to such a varied field as mail- order merchandising."
Agent (Parul Nagpal): "For example, the rule does not apply to mail-order photofinishing, magazine subscriptions, and other serial deliveries (except for the initial shipment); to mail-order seeds and growing plants; to COD orders; or to credit orders where the buyer's account"
mark peskin: "So you charge me for stuff I have not recieved prior to shipping to avoid providing me witht he shipping date. Wow, that does not inspire confidance"
mark peskin: "It appears we have reached a circular argument, I think we are done"
Agent (Parul Nagpal): "I think the same, Mark."
Agent (Parul Nagpal): "Is there anything else I can assist you with?"
Agent (Parul Nagpal): "Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. I have included your case # 119424492 to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc"
Agent (Parul Nagpal): "Have a goodnight."
Session Ended
If you require further assistance, please visit us at www.support.dell.com
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(2
thoughts |Speak Out!)
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Wednesday, August 17th, 2005
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3:02 pm - Literary Works in 4 words
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I put this on my myspace blog but I also wanted to put it here.
So today I got bored at work and invented a game to play with my boss . Name a literary work then describe it in 4 words. I will give you a few.
Oedipus Rex - Who's your daddy? Or Are you my mommy?
Charlie and The Chocolate Factory - Crazy man with candy.
Harry Potter - Magic kingdom aint neverland.
Rumplestilskin - What’s my name bitch?
.. My person favorite even though its five words....
Winnie the Pooh and the Honey Pot - Pooh Stuck in Rabbits Hole.
Ok now your turn.
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(Speak Out!)
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Wednesday, July 20th, 2005
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10:45 am - I now have a myspace account and blog.
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You can find it here.
http://www.myspace.com/apollynon
Here is my first entry in it.
Introverts,Extroverts and their blogs
I have noticed that as an extravert I have almost no desire to blog. I think this is because if something is really worth sharing I have already told the world about it. By the time I get around to "blogging" the experience I am just so sick of the story I can't bear to tell it again. Another thing is as an extrovert I feed on other peoples reactions, I enjoy peoples laughter when I tell a funny story. I wonder sometimes is it the opposite for introverts. Do they blog more? Do they find the environment where they can say what they want to say without having to directly interact safer? Or... Am I completely off base. What do you think?
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(1
thought |Speak Out!)
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Tuesday, April 26th, 2005
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1:53 pm - New club and review from new times.
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Not that many people read my journal but I wanted those that did to know you had another option on Friday night. Its Tranzylvania at the palazzo in Phoenix
http://www.phoenixnewtimes.com/inferno/index.html
I had a buddy go an Friday last week and he said the place was nice. They play a mix of all music (industrial, goth, synth-pop, noise) and the drinks are mixed strong. He told me that around midnight the club goes through a "shift" and its pretty cool to see. I won't be able to make it for a few weeks due to work but I really want to go. If anyone has a link to the club, or the clubs site please place it in the comments,
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(Speak Out!)
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Friday, March 25th, 2005
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1:18 pm - Just an FYI
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In case you were wondering. My Iced dairy confection brings all the young adolecent males to my small plot of land. They infer it is of higher quality than yours. I concur it is indeed a superior procduct. I could show you the manufacturing process. For a nominal fee.
Credit: M. Stone
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(Speak Out!)
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Tuesday, October 26th, 2004
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11:23 am
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So I have not updated this i a while. I Have to be honest. I'm not well. It seems I contracted a rare gene altering virus on one of my frequent trips to the Sofa Hut. It seems my genetic matiral has been infused with that of light bodied pilsner. I was shocked to wake up today with an easy-open pull tab with an extra wide mouth imbedded in my skull. But i think by far my most tramitc experiance was beign invted to a frat party only to have a large hose jammed in my ass and a frekle faced jock pump my arm up and down while two of his buddies drank from it. I still wake up to the nightmares of "CHUG, CHUG, CHUG" well I am tired. The yeast is starting to make me cranky. Till you see me next.
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(Speak Out!)
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Sunday, August 29th, 2004
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12:58 pm
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Check out my new Icon. EVIL MONKEY!!!!
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(Speak Out!)
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12:27 pm - Funny Story
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Now I normally hate it when people post links to longish stories in LJ. I don't have time for that. But this story is worth the read. It took about 5 min and by the time i was done i had laughed so hard my face hurt. So without further ado. I bring you
The Squirrel Story
http://cuagain.manilasites.com/discuss/msgReader$287
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(Speak Out!)
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Tuesday, August 17th, 2004
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11:44 am - The Brand New Me
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So A lot have changes have taken place since I last posted. I got a promotion, I got my braces off, i got a hair cut and I destoyed a small town. I am real excited about my promotion it means more money, and more stock options. But mainly it means I havn't been wasting my time workign my ass off here and killing my social life. I got my braces off but now I have retainers that are almost as bad. They are the new invisiline retainers and right now they hurt like the dickens. I got my hair cut and colored a little while ago. I ended up lookign liek a rececar with orange and red stripes so I redyed it to look normal again. As for the small town I destroyed no one liked it anyway, even those who lived there. They collected their insurance and moved out. Since then my mailbox has been flooded with thank you notes.
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(Speak Out!)
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Tuesday, April 27th, 2004
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8:41 am - Cofee Not My Friend
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I had some of my wifes iced cofee yesterday and really liked it. So today on the way to work I got a Starbucks double shot and now I really wish I hadn't. I have a blinding headache and my stomach hurts. No humore to be found in this post today guys sorry. Just blinding head pain. Which may be funny but only in an Americas Funnniest home videos kind of way. "this weeks 10,000 winer is.... Man Shot in head with nailgun!"
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(6
thoughts |Speak Out!)
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Thursday, April 22nd, 2004
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7:37 am
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I R Cunstruction BOT.
I do Put things together.
Yesterday I Stapled A Jellyfish to an I beam.
It was very Pretty.
I Put a Coat of Paint on My back and told people I made it with a Road Line Painter.
I got points for doing it with Road Line Painter.
Oopma Loomas Are really Automatronic Slaves. Willy Wonka Hold all the WD-40
*fizzle*
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(1
thought |Speak Out!)
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Friday, April 16th, 2004
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4:02 am - Punch Drunk Jew - The Early Morning Edition
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Woo!
I've been here since 2 am. I got like 4 hours of sleep last night and pretty much the same before.
In a word I'm punch drunk.
I took every mouse ball from my row and put them in a "detainment center" run by my bic pens. They will remain there untill they relent and admit technology is evil.
I orginized every item on my boss's desk backwards so he will come in to a mirror image of how he left it. I will of course claim ignorance.
I changed the title of our chat room to: This just in from our News desk. Most American Dogs aparently Still Unaware its not Bacon. Chineese Dogs not Polled.
There have been some security concerns at work so I did a walk of the premis and found nothing more dangerous than an empty pack of smokes. Not like if there was a security issue I would be much help. Although don't count small people out. We may not be big but we are determined.
I'm letting the few people sitting around me in on the joys of Noize. One of them wonders if my computer is broke or my disk is skipping. Ahhh the joys of music.
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(Speak Out!)
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Wednesday, April 14th, 2004
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10:07 am - LAST CALL!!
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Last Call has Been moves to 2am!!!
This will take place 90 days after the current legislative session ends.
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(Speak Out!)
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10:07 am - My day.
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So today sucked balls.
Work was a drag. I'm so tired of them screwing everyone over.
I found out my Job was being outsourced to burrito factory in China. No more smelling like refried beans when I go home but also no more stealing a handful when I am hungry.
My mom called me to tell me her unborn child was half alien and she is joining a cult. My invite is in the mail.
My favorite show WINGS is getting canceled. However I can still watch Aeropuerto on Telemundo.
Speaking of TV. I watched a two hour documentary on tightly whites on the discovery channel. Apparently they are stress tested so that when pulled over your head from behind they won't break.
I got a strange illness from my dog that makes everything taste like beef jerky.
I had a dream I was Giant bird and crapped on the presidents head. When I woke up the secret service was in my bedroom and wanted to talk to me.
I'm so lonely I could die. I found out I was going to be the last man on Earth. And yet no hamsters will return my phone calls.
A blatant rip off of Mel but without the auto-generator.
Leave me Spam and I will give you more random crap in return.
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(3
thoughts |Speak Out!)
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Tuesday, April 13th, 2004
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12:40 pm - Fun where I Shouldn't be having it.
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My friend is really into Middle Earth Online. It hasn't even launched and won't for quite a while. However he is part of a very "exclusive" clan of alpha testers. It requires a two page resume to join. Anyway they have a forum in which he is part of. So I joined their forum and immeadtly started causing havoc.
Read on...
http://phxdsn.com/phpBB2/viewtopic.php?p=1347#1347
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(Speak Out!)
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Monday, April 12th, 2004
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8:23 am - Learning limits is good
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I need to learn my own limits. Yesterday I hurt my back installing some floorign and just kept on working. I got exausted, took a nap and woke up in a world of pain. Right now I just want to rip my back muscles out and flop around like a rag doll.
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(1
thought |Speak Out!)
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Saturday, April 10th, 2004
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8:15 am - Circles
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Argh. I'm so fustrated. It seems no matter how much i step up at work and put my shoulder to the grindstone its never enough. I'm in trouble again. It should be no big deal but of corse it is. Sometimes i just want to walk out and walk away. At this point i could stop a train from derailing and hitting the call center with my bare hands and it would go unnoticed. my good mood for the morning is shot.
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(Speak Out!)
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Thursday, April 8th, 2004
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6:23 am
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I think I am gonna give myself an ulcer. Even with smoking very very little my stomach is all messed up and I'm not sleeping well. I feel tired all the time and very stressed out. *sigh*
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(Speak Out!)
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Wednesday, April 7th, 2004
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7:55 am - Child Reduction Plan
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I had a great idea to reduce the # of wild rampaging children running around my street
*warning what follows is in no way politically correct*
First a little background
As you try to leave my house you have to drive by 5 houses in a row all with kids who have been infected with rabies.
These kids froth and spew and play in the street while there parents drink Codeine Colatas in the driveway of the middle house.
I have told the parents sever times that their kids are going to get hit someday and the street isn’t the best place to play.
However they are so doped up they don't hear.
Then my friend got a sex offender warning in the mail...and its all so clear to me now....
What I am going to do is scan the sex offender mailing. Put pictures of out of state politicians on it and make up horrible crimes.
(this man was found guilty of sodomizing two goats and then forcing them to watch Oprah before eating them)
I am going to then bulk mail these out at the rate of say 1 every 2 weeks or so. Eventually the parents will be convinced that the neighborhood has become a den of sex offenders and move out. At the very least they won't let em play outside. Then I am free to drive on my streets at my leisure.
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(Speak Out!)
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Saturday, April 3rd, 2004
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6:41 am
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Friday, April 2nd, 2004
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6:30 am - The Dwarf that spews pure hate
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Thursday, April 1st, 2004
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10:11 am - Sleepy time not so restful
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I slept like a human pretzel last night. I'm frigging sore all over. Worse than that I don't feel rested at all and I finally have my 4th interview today. If I pass it I get to have interview #5 and thats the big one.....I think....I hope... This one is hard becasue i know the guy doesn't like me very much and we have differant management styles..... sigh
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(Speak Out!)
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Wednesday, March 31st, 2004
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11:42 am - oy such a day!
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Today my head is full of too much smegging stuff....
There is this guy at work who every morning tells me the most inane stuff and then follows it with "you know" like today he told me he has 60-70 socks and a room in his house full of ATARI 2600 roms. In one ten min span he must have said "Lysol Wipes" like 243 times. ...you know....
The driver side window in my car won't roll down so I am forced to use a cup or twist myself into a human pretzel to ash out the back window.
I was supposed to have yet another interview for supervisor. However it got canceled. I have it tomorrow instead and I am running out of dress clothes. I think I ought to just go in a plastic sack and say "hey I was dressed up before just close your eyes and imagine."
I read an article today about a guy who can lift heavy things with his penis..... I was scared and I cried alot....
Well that's the news from lake wolbegone.....
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(2
thoughts |Speak Out!)
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Tuesday, March 16th, 2004
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6:56 am - Reflections on the strange dinners of my childhood.
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I just realized that I had a bit of a strange childhood at least on my fathers side. My dad used to bring home pictures from work and show them to me at the dinner tabel while we were eating. Now that might not be so bad if my dad was a Fashion Model Photographer, or an Old Car Restorer. However, My dad was a gastro-interologist. For those of you that don't know: tummy doctor. He would show me pictures from scoping and identify people's problems to me. "see this, thats a polop" "see that, that's colon cancer" "look here you can see an ulcer, and oooh its juicy!" OK the juicy part is an exageration, but it still seems weird.
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(1
thought |Speak Out!)
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Wednesday, March 10th, 2004
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9:46 am - Crazy Saturday
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So I know its five days later but I have been really busy.
So Saturday I went out with some friends for guys night out.
Last week we ended up at Andersons and I was way not dressed for it. So this week I dressed like a cute little rivet boy so I wouldn't feel so Out of place. I was wearing my 20 eyed gripfast, black cargos, brown undershirt, and my west German soldiers shirt.
The rest of the crew was dressed in similar fashion except Justin and his boy.
Turns out we don't go because no one wants to spend the money to get in and its already late by the time we get together.
So we decided to go to a bar down the street that we know has cheap beer and is almost never busy. Well we pull up and notice there are a bunch of cars and pick up and motorcycles parked out front.
Unwisely of us we thought nothing of it.
So we get like five steps in and first thing we notice is that the bar is full of, bikers, old biker chicks, and most importantly skinheads. So I turn to say maybe this isn't the best idea when I hear the sounds of running behind me. I turn around and there is the skinny white bald headed dude. He looks me right in the eyes and demands "where are you red laces dude!"
I inform the poor miscreant that I don't own any. He looks at the West German flag on my arms and says "that's ok dude, I dig your outfit" He then spins around and proceeds to goose-step back to the bar.
Similarly when I went to get my beer I was informed by a skinhead that I was in his spot but due to how I was dressed I was ok to use it while I got beer.
What confused me is the fact that none of them picked up on the fact that is was the West German flag. West Germany was the side that had democratic elections, denounced the nazi's and made the first official policy to the Jews. But I guess all they saw was German and god forbid history or fact get in the way.
...anyway back to the story...So I go outside to smoke (you have to do that in Tempe) and in probably not one of my wisest moments break into my Neurotic Jewish man character. Asking if it was ok to join their group cuz they seem like a nice accepting group of stand up young men. And so on and So on. This goes on for about five min and me and my group are almost in tears. I'm not sure the skinheads got the sense of Irony but I sure did. So we have some beers and pretty much avoid them till close.
Then we go to Justin's to have some booze and hang out. Around 2:20am I'm all I have to go. However Justin and his boy want some food. So Rick drives them to make sure they are ok.
....And time passes....
At 3:30 we call them to find out what the heck happened to them. Apparently they got stuck behind a train and stopped to visit some bi-sexual Chinese boy. So they get back at 3:45. We eat and now with Rick in tow we jet. I got at like 4:14 friggen exhausted and kind of embarrassed to have stayed out so late.
but it certainly was a night.
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(Speak Out!)
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Friday, March 5th, 2004
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7:54 am - Advert for my new product
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Powershot S-450
Tired of feeling weak and rundown? Then you need Powershot S-450! Made from the highest quality animal adrenal glands and soothing grape flavors Powershot S-450 is sure to change your life! Why just listed to what its done for some of our customers.
With Powershot S-450 I was able to lift this busload of nuns and orphans off the baby seal!
Before Powershot S-450 I used to be picked on every day. Why just yesterday I ripped the arms off my 4th grade bully and thrust them through his chest! Then I stayed up all night and wrote a flash game about it so you can enjoy it too. The Ants! The Ants!
When I first started using powershot S-450 I could only see colors visible to the naked eye. Now I can spot fresh gravy through brick walls and smell when marmalade goes bad.....Say do you have cheese in your pocket?
And that's just a few of our satisfied customers. So run out and grab two cans of Powershot S-450 right NOW!
Warning: may cause balls to fall off.
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(Speak Out!)
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Thursday, March 4th, 2004
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8:50 am - PAIN!!!
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I worked out last night for the first time. Well not the first time ever, but the first time this year. When I was done workign out i was all "wow amazingly I'm not sore" Aparently those words are the kiss of death. Its like kissing a badger and saying "wow next time i think I am gonan use tounge" I woke up this morning feeling like I had been placed in a sack and used as a soccer ball in and Italy - VS - Brazil match. Complete with drunken fans brawling on me.
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(Speak Out!)
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Friday, February 27th, 2004
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12:46 pm
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Long time since i said anything. Almost forgot about this thing all together. I am makeing a push at work to look better and maybee land a promotion. wish me luck!
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(Speak Out!)
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Thursday, January 29th, 2004
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2:29 pm - The best thing I have seen in a long time
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Tuesday, January 27th, 2004
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9:52 am
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Anyone who says Artifical Inteligance does not exist has never tired to figure out why something doesn't work on a windows based platform.
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(Speak Out!)
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apollynon's journal